Strategic Focus on Innovation and Customer Service Earns Envoy Mortgage Better Business Bureau Award for Excellence
Houston, May 22, 2019 — The Better Business Bureau (BBB) hosted its 27th Annual Award for Excellence Ceremony on May 15, 2019, recognizing local companies for their exemplary characteristics of quality and customer service in the workplace. Envoy Mortgage was one of the companies recognized and was honored to be named a “Winner of Distinction” for its commitment to customer service.
“This Better Business Bureau award recognizes Envoy’s dedication to our ‘customer first’ mentality and continuous quest to make the customer service experience of obtaining a mortgage loan an exceptional one. We work extremely hard every day to ensure that both our borrowers and loan origination teams receive the best service possible,” said Envoy CEO, Ron Millard.
Envoy Mortgage was chosen to receive this recognition because of its focus on process improvements to achieve exceptional customer service, such as, improved search engine optimization, advanced marketing technologies and an expedited operations workflow.
Envoy’s noteworthy customer reviews on SocialSurvey, an innovative testimonial and online review platform, have also gained them recognition by improving their online customer experience reputation. Envoy has managed to obtain some of the highest-ranking scores in the financial industry, securing them a 4.9 out of 5 in customer satisfaction and a 9.5 out of 10 in customer recommendation. Their continued success in adoption of this platform has even ensured three Envoy loan originators a spot in the top 50 and five Envoy loan originators a spot in the top 250 in customer satisfaction, out of 30,000 licensed originators, positioning Envoy as a top 10 financial lender for customer satisfaction.
“Envoy values our partnership with the Better Business Bureau and is honored to be included among the BBB-accredited companies recognized for providing outstanding customer service to consumers,” said Millard.
About Envoy Mortgage:
Founded in 1997, Envoy Mortgage is an independently owned national mortgage lender headquartered in Houston, TX dedicated to serving retail originators exclusively to allow them to serve their customers and grow their businesses. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy offers a full menu of loan products with locations across the U.S. Licensed in 48 states, Envoy branches deliver outstanding customer service while offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. More information is available at envoymortgage.com. Envoy Mortgage, Ltd. NMLS #6666.