Customer Reviews

Paul was patient and kind, willing to explain things I didn't understand right away. The experience of buying a house can feel daunting and confusing, but Paul was always there to help. He's a pro, and a great guy to have on your side!

Great customer service
Very professional and
down to earth
Alex kept me in the loop though out the whole process.

My husband and I saught out Dane for a cashout refinance and we are so happy with our experience. We received knowledgeable quotes from the start, prompt communication, and encouraging feedback during our process.

Denise made everything go very smoothly. She also explained everything very well.

Tamla was so supportive and informative and was with me to the end and i I would like to thank her for all her hel

Everything was great. Jake anf his ye helped me tremendously through everything.

Brian was transparent and always accessible. Made the whole process smooth, informative and easy.

Prompt and professional communication at every step of the process.

She did a great job answering all of questions my questions in a timely manner.

The team was very helpful and friendly. They took their time to make sure everything went accordingly.

It?s difficult to find the right words to truly express my immense gratitude for the buying experience I had, all thanks to one exceptional individual Kris Bass. In a world where so many professionals simply do the bare minimum, where the relationship ends once the transaction is complete, it is not often you encounter someone like Kris, someone who redefines excellence, who exceeds expectations with grace, who approaches her work with heart, and who changes lives in the process. To say Kris Bass was helpful in my homebuying journey is an understatement. If I had to summarize my experience in one sentence, it would be this: If it weren?t for Kris, I would not have been successful in purchasing my home. That is not hyperbole. That is not flattery. That is the truth, plain and simple. When I started my homebuying journey, I knew that it would be an emotional and financial rollercoaster. I anticipated stress. I anticipated roadblocks. I anticipated cold transactional behavior that usually accompanies financial institutions and mortgage professionals. What I did not anticipate was encountering a professional like Kris, who treated me not like a number, not like a commission, but like a person, a person with dreams, concerns, and a deep desire to find a place to call home. From our very first interaction, Kris displayed the kind of presence, patience, and empathy that immediately put me at ease. And from that moment on, she never wavered in her dedication, her professionalism, or her compassion.

Kris?s approach is both methodical and human. She never rushed me. She never pressured me. She explained every part of the process in great detail, breaking down complex information so that I could understand and feel confident in the decisions I was making. She ensured that I was informed every step of the way. She was always available to answer my questions day or night. I can?t count the number of times I called or texted her after hours, unsure about something or needing clarification and every single time, she responded with grace, attentiveness, and genuine care. There were times when I doubted the process. Times when I felt defeated. Times when the road to homeownership felt impossibly long. And during those moments, Kris was not just a mortgage broker she was a counselor, a motivator, a partner. She reminded me why I started this journey. She lifted me up. She cared. That word?cared?is what truly sets her apart. In an industry that often feels mechanical and heartless, Kris brought humanity and heart to every interaction. She celebrated every small win with me and helped me navigate every challenge with poise.

This was not just another deal for Kris. She made it her mission to see me succeed. And succeed I did because of her. I want to emphasize that Kris did much more than any average mortgage broker would have done. In fact, calling her a ?mortgage broker? does not do her justice. She is a strategic advisor, a resourceful negotiator, a compassionate guide, and a tireless advocate. She wore all of those hats effortlessly. She never cut corners. She followed through on every promise. What stood out most about Kris was her commitment to service. She wasn't just present for the paperwork she was present for me. In the sea of financial jargon, loan documents, and market uncertainty, she was my anchor. She took on my concerns as if they were her own and navigated every part of the journey as if it were her own home purchase on the line. And what?s more, Kris did all of this with a positive attitude and a warm, reassuring tone that reminded me that things were going to work out?and they did.

Envoy Mortgage, you have a true GEM in Kris Bass. I hope you know the magnitude of her value not just in terms of revenue or deals closed but in terms of impact. She makes dreams come true. She restores trust in this process. She is the kind of professional every homebuyer deserves to work with. She sets the bar impossibly high. She is not just good at her job she is extraordinary. Because of my experience with Kris, I will never work with another mortgage broker. She has earned my loyalty for life. Every real estate deal I pursue moving forward whether for myself, family, or friends will begin and end with Kris. I will refer her name to everyone I know without hesitation, with full confidence, and with pride.

I want to conclude this message with a sincere thank you not just for the technical aspects of the loan process, but for the emotional support, the kindness, the perseverance, the humanity, and the excellence that Kris Bass demonstrated at every turn. She represents the very best of what this industry can be. And because of her, I am not just a satisfied client I am a deeply grateful one. Thank you, Kris, for changing my life. Thank you for being more than a mortgage broker. Thank you for being the reason this dream became real. You are appreciated more than words can convey.

Sherea Green

The personalize experience and how they truly mattered about our house buying experience and worked with us through so many hoops was just amazing and made us feel like we really mattered

Robbie and his team were in constant communication with me about what needed to be done and where we were in the process of our loan. Thanks to him a stressful process was turned into simple options and easy steps.

Brady was so helpful along our journey of finding our home! He gave us lots of good advice and helped us to find something that was within our budget. I will recommend brady and envoy to anyone and everyone looking for their home! Thank you brady and team!

The team work whit us sense the beginning

There was always amazing communication!

Virna is an exceptional partner and guide to work with. She is knowledgeable, action-based, and is ready and willing to help you navigate through the necessary steps to achieve loan approval. Virna came as a referral to me after two other places fell through and I felt extremely confident from the start that she would get the job done - and she did!

Alex did a good job of explaining and working with me as a first time homebuyer I absolutely loved her high energy and dedicatio.

Quick response from the team

Jessica and everyone walked me thru every step and worked a ton on getting me approved for my home. It wasnt a easy task for them but they didnt give up on me.