Hours of Operation:
Monday – Friday, 8:00am – 5:00pm, CST
Toll Free Number: 1-877-754-0545
Fax Number: 713-961-8708
Email: servicing@envoymortgage.com
Website: www.envoymortgage.com
Envoy Mortgage
P. O. Box 660101
Dallas, Texas 75266 – 0101
Envoy Mortgage
P.O. Box 460469
Houston, TX 77056
Envoy Mortgage
Attn: Loan Servicing
5100 Westheimer, Suite 320
Houston, TX 77056
Envoy Mortgage
P.O. Box 687
Everett, WA 98206
Fax: 1-425-609-3599
Email (Documents Only): envoymortgage@insurancetrackingcenter.com
Toll Free Number: 1-855-735-0602
Envoy Mortgage
P.O. Box 2505
Covina, CA 91722-2505
Toll Free Number: 1-866-809-6195
Fax: 1-626- 667-6461 (escrowed accounts)
Fax: 1-626-543-1945 (non-escrowed accounts)
At Envoy Mortgage, it is our priority to provide the highest standards of customer service. If you have a matter that requires escalation, or if you were declined for a foreclosure alternative and disagree with our decision, please contact us right away. You may reach us toll-free at 1-877-754-0545.
Your written inquiry along with supporting documentation may be sent to one of the following:
Email: servicing@envoymortgage.com
Fax: 713-961-8708
Mail: Envoy Mortgage, PO Box 460469, Houston, TX 77056
We will acknowledge your written inquiry within 3 business days, and provide a response within 15 business days of receipt of your written inquiry.
Our phone system supports calls from any state’s 711 Telecommunication Relay Services (TRS).
When calling our customer service number using a TRS service, please instruct the TRS Communication Assistant to press “0” when the announcement begins to play.
This will connect you to a customer service representative. Each of our representatives has been trained on how to assist customers that are calling via the TRS.
** Envoy is not configured to handle TRS calls that originate with a Video Relay Service.
Your written inquiry along with your name, loan number, and description of error or statement of information being requested may be sent to one of the following:
Email: servicing@envoymortgage.com
Fax: 713-961-8708
Mail: Envoy Mortgage, PO Box 460469
Houston, TX 77056
To request information for the identity of, and address or other relevant contact information for, the owner or assignee of your loan, you may submit your written inquiry to one of the following:
Email: servicing@envoymortgage.com
Fax: 713-961-8708
Mail: Envoy Mortgage, PO Box 460469, Houston, TX 77056