The personal experience, the one on one conversations. I felt she took me under her wing and took control of the turbulent actions needed to be done to get to the finish line of this refinance. My career/work schedule is hectic to say the least, but she was available night, morning, weekend whatever it took to get the answers to questions I had and to calm my nerves. I feel she made it her mission to get this done. I truly appreciate all she did.
Envoy has been successful for over 20 years because of its people, systems and technology.
The most important asset, however, is its people. We at Envoy understand the importance of providing great customer service, demonstrated by our strong customer satisfaction rating of nearly 4.9 out of 5. Since 1997, we have continued to exceed borrower expectations through exceptional customer service and dedication to helping you finance your dream home. Licensed in 49 states across the U.S., our branches offer a full menu of loan products, knowledge, and expertise for all areas of the residential mortgage lending industry.