Being the Chief Operation Officer at Envoy, Kim is responsible for all aspects of the operations department, from loan processing, underwriting, closing, funding, shipping, delivery, quality control, customer experience and offshore operations.
Kim has had more than 25 years’ experience in the mortgage industry, ranging from servicing, originations, compliance, private banking, operations & service delivery. She has spent the last 20 years having strategic oversight of mortgage operations with prominent industry organizations; including Sutherland Mortgage Services and Morgan Stanley Home Loans in NYC.
Kim received her bachelor’s degree and post graduate award in operation excellence, process design and service delivery from Warwick Business School. She has also earned professional recognition as a Certified Mortgage Banker and Accredited Mortgage Professional and has received designations from the Mortgage Bankers Association and Six Sigma Greenbelt and was also named HousingWire Magazine’s 2016 Women of Influence.
In her free time, you can find Kim traveling around the world taking pictures with her camera!
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
National Head of Sales
Chief Information Officer
SVP, Retail Operations
SVP, Southeast/Mid-Atlantic Division
SVP, South/West Division
SVP, Upper Midwest/Great Lakes Division
SVP, Northeast Division