Houston, April 1, 2019— Each year it becomes increasingly more difficult to stay abreast an everchanging climate of customer service expectations in the mortgage industry. With evolving technology, customer expectancy and unforeseen loan circumstances, it becomes more crucial each year to fulfill customer needs. For a second year running, Envoy Mortgage was recognized by SocialSurvey, a mortgage industry online testimonial review platform, as one of the 2018 Top 10 Mortgage Companies in Customer Satisfaction for their largest division. This recognition is given each year to the top 30 companies identified as attaining the highest customer satisfaction scores across the mortgage industry.
“To make the list, you basically had to be perfect. Achieving a superior level of customer satisfaction takes a lot of hard work, especially in this industry. With 200 mortgage companies (and 500,000 reviews) to compete against, Envoy is among the best in customer satisfaction nationwide,” said SocialSurvey CEO, Scott Harris.
Since its adoption of SocialSurvey, less than two years ago, Envoy has focused on introducing several new tools and platforms designed to elevate efficiency and exceed customer expectations. From establishing a convenient mobile application tool and online portal that increases customer transparency and reduces error, to providing their loan originators access to an extensive, proprietary online learning platform, Envoy customers can expect an optimal user experience from well-equipped and trained mortgage experts.
“We are honored to have the best loan originators and support teams in the industry, and I am so proud that our team received this wonderful recognition of customer satisfaction. Our loan originators and their dedicated staff go to any ends to get our borrowers what they need and to serve their referral partners. We are delighted to help and to celebrate in all these collective efforts that ensure our customers receive the absolute best service,” said Envoy CEO, Ron Millard.
“A key variable here is the support given from our corporate Delivery team. They ensure a full array of modernized tools and technologies with process excellence work that is just relentless! Our support teams in marketing, training, capital markets, finance, HR and legal and compliance are also pointed in the direction of delivery and execution. Everyone at Envoy is purposefully rowing in one direction—focusing fully on the customer,” said Envoy President, Sal K Mirran.
About Envoy Mortgage
Founded in 1997, Envoy Mortgage is an independently owned national mortgage lender headquartered in Houston, TX dedicated to serving retail originators exclusively to allow them to serve their customers and grow their businesses. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy offers a full menu of loan products with locations across the U.S. Licensed in 48 states, Envoy branches deliver outstanding customer service while offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. More information is available at www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.