As with all efforts of this complexity involving (relatively) large sums of money, there are always issues and unexpected events - that's to be expected. What made this experience great was that Evelyn was always direct, honest, and prompt informing us and addressing things as well as possible while keeping us informed (and helping to educate us about what was happening). So, we were almost always on the same page and when we weren't we knew that quickly and could work to get in sync again.
Envoy has been successful for over 20 years because of its people, systems and technology.
The most important asset, however, is its people. We at Envoy understand the importance of providing great customer service, demonstrated by our strong customer satisfaction rating of nearly 4.9 out of 5. Since 1997, we have continued to exceed borrower expectations through exceptional customer service and dedication to helping you finance your dream home. Licensed in 49 states across the U.S., our branches offer a full menu of loan products, knowledge, and expertise for all areas of the residential mortgage lending industry.