The Envoy team made everything very easy. My only complaint was that I was never sure who I was dealing with. I was in contact with and was contacted by at least 4 different people at Envoy, which make it difficult to know who I should call when I had questions. You would do well to designate one primary contact for all of your customers.
Envoy has been successful for over 20 years because of its people, systems and technology.
The most important asset, however, is its people. We at Envoy understand the importance of providing great customer service, demonstrated by our strong customer satisfaction rating of nearly 4.9 out of 5. Since 1997, we have continued to exceed borrower expectations through exceptional customer service and dedication to helping you finance your dream home. Licensed in 49 states across the U.S., our branches offer a full menu of loan products, knowledge, and expertise for all areas of the residential mortgage lending industry.