Communication was great throughout. Never waited for updates. If we had any questions, someone always answered the phone. If not available, message was left and we received a call back immediately nor did we have to wait for email responses either. Very knowledgeable for V.A. process and what was needed.
Envoy has been successful for over 20 years because of its people, systems and technology.
The most important asset, however, is its people. We at Envoy understand the importance of providing great customer service, demonstrated by our strong customer satisfaction rating of nearly 4.9 out of 5. Since 1997, we have continued to exceed borrower expectations through exceptional customer service and dedication to helping you finance your dream home. Licensed in 49 states across the U.S., our branches offer a full menu of loan products, knowledge, and expertise for all areas of the residential mortgage lending industry.