Envoy Mortgage Announces Hiring of Kim Hoffman, CMB, AMP as Chief Operating Officer to Drive Operational Excellence
Houston, TX – Monday, July 30, 2018 – National mortgage lender Envoy Mortgage is pleased to announce that Kim Hoffman is joining the company as its Chief Operating Officer. Ms. Hoffman has a proven history of operations excellence with over twenty-five years of mortgage banking experience and leadership including end-to-end mortgage operations, offshoring, underwriting, and process engineering. As COO, Ms. Hoffman will oversee the design of our loan fulfillment processes, ensuring the efficiency and seamless integration of our US and India operations teams.
“We are thrilled Kim is joining Envoy, and I am pleased to add another innovative leader to our executive team,” said Envoy CEO Ron Millard. “Kim shares our excitement about the incredible opportunity Envoy has, and she is committed to ensure we have industry-leading operational practices in place to provide stellar and consistent services to our origination teams as well as enjoyable environments for our operations teams.”
Ms. Hoffman was recognized as one of Housing Wire Magazines “Women of Influence” in 2016 and her experience includes COO of Morgan Stanley Residential Lending and Director of Mortgage Operations at Royal Bank of Canada. Most recently, she has been leading the operations of numerous leading mortgage lenders through her work as Global Mortgage Operations and Service Delivery Executive with Sutherland Mortgage Services.
Ms. Hoffman graduated from Sam Houston State University with a Bachelor of Science degree, and she earned an Operations Management and Service Delivery Post Graduate Award from Warwick Business School. She received her Six Sigma Certification from Villanova University.
“In line with our strategy, philosophy and approaches, Kim is a practitioner of, and committed to, continuous process improvement and excellence. She is a key player in our focused ‘delivery’ efforts and teams, as Envoy is determined to empower originators, partners and consumers alike. Innovative technology and operational strategy are at the heart of the effort to make our lending easier, faster and more predictable for our originators,” said Envoy President Sal Mirran.
“I look forward to joining the Envoy team,” said Ms. Hoffman. “I have long been a fan of Envoy, its people and culture watching it grow into an industry leader headquartered in my hometown of Houston. There is a significant national platform, as well as a strong balance sheet. There is no question in my mind that Envoy is poised to be a formidable player and leader in our business. I am excited to contribute to the efforts of process excellence and delivery for its distributed retail network.”
About Envoy Mortgage:
Founded in 1997, Envoy Mortgage is an independently owned national mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service from dedicated team members who offer a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. More information is available at www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.