Envoy Mortgage’s mission is simple: Put people first, commit to excellence, and always do the right thing.
This basic formula has been the key driver in our phenomenal success, our outstanding company culture, and collaborative forward-thinking style of management.
Our industry-leading marketing support, service levels and digital platforms are just some of the reasons that separate us from the rest. Envoy’s strong industry reputation stems, partly, from our focus on building strong relationships with our team members and referral partners. Having received Top Mortgage Employer by National Mortgage Professional, 50 Best Companies to Work for by Mortgage Executive Magazine, and relentless focus on outstanding customer service, the choice is clear.
Envoy’s powerful EDGE platform is an industry-leading, all-encompassing digital, technology and marketing platform built for one reason – to help our LOs and their Realtor referral partners succeed!
EDGE (Envoy Drives Growth and Excellence) consists of a robust set of resources:
In the age of digital transformation, Envoy continues to set the bar high, not only keep up with user expectations, but exceed them.
Our EDGE platform was developed with this in mind, and with the help of our loan originators. The result is a seamless, powerful, robust user experience, regardless of the audience – our loan originators, their borrowers, and their Realtor and referral partners.
As a major component of EDGE, digital marketing is at the forefront of what we do; it is how we market you, keep you relevant and enhance your overall production potential.
On a daily basis, our in-house digital team is sifting through various metrics that help us identify opportunities for your branch at the local level. Our teams utilize competitive intelligence tools to develop calculated strategies and campaign direction designed to strengthen your online presence, drive more volume and increase your local market share.
Your digital visibility within local markets is a major focus for generating new traffic and the reason why we prioritize building and maintaining online branch and LO profiles. We leverage digital channels at the local level, such as online review sites, social media and other websites, to build local and national brand penetration and consistency.
Envoy’s digital efforts allow us to understand the best methods to retain clients as well as bring in new business to our production teams through:
We strongly believe that we exceed the industry standards in many areas, but especially in our commitment to providing quality products and service.
When our customers demand excellence, we deliver. As one of the nation’s largest privately held mortgage companies, we have the ability to create and meet a variety of mortgage products for our business partners and clients. In addition to a strong selection of products that meet the specific needs of each client, our streamlined approach to the mortgage process keeps our team members organized systematically with fast underwriting, same-day closings and funding. Our knowledgeable and experienced support staff is always available to assist you with all of your needs!
Envoy Mortgage strongly believes in customer service and has a relentless commitment to delivering exemplary service in every step of the loan transaction. We let our numbers speak for themselves. In post-closing surveys, Realtors, title companies and borrowers rated us 4.8 out of 5 in customer satisfaction. We’re also proud that 97% of respondents state they would refer Envoy to family and friends.*
To service our originators and branches most effectively, we use loan-level tracking systems to process service requests. This system permits us to track and constantly enhance service levels, identify training needs, and staff to a level that allows us to respond quickly from any production department, such as Underwriting and Closing.
*Data as of May 2017
Envoy offers a comprehensive benefits package to its team members and employees.
Employer-Subsidized Health Insurance through UMR and Dependent Health Insurance
Preventive, Basic, Major Services
Examinations, Lenses and Glasses
Employer Paid Life Policy for AD&D and Voluntary Life
Employer Long Term and Short Term Disability Insurance
Envoy’s 3-2-1 Loyalty Bonus Program was created to incentivize originators for their hard work and commitment to the company.
Each month, our originators receive an override on their personal funded production for up to a 3-year look-back! Originators receive a quarterly bonus of 3 bps for everything funded in the current year, 2 bps for the previous year and 1 bps for the year before that.
Our bonus program is just one of the many perks of joining Envoy.
The Circle of Excellence is an annual awards trip that highlights and rewards our top producers and outstanding support staff throughout the company.
The all-expense paid trip is held at an exclusive resort at a luxurious location each year. The prestigious Circle of Excellence invites winners and their spouse or guest to enjoy a trip filled with activities, well-known guest speakers, and fine dining sponsored by Envoy Mortgage. We take this prestigious trip one-step further with our exclusive President’s Club program, which honors the best of the best for their outstanding performance.
Our top producers are not the only employees that are in the running for a seat at the Circle of Excellence. The backbone of Envoy, our support staff who help drive our top performers, are also recognized and eligible. These qualified individuals rise above the call of duty and truly embody our values of ‘Putting People First’ through their ‘Commitment to Excellence.’
To learn more about the Circle of Excellence and how to qualify please visit www.envoycoe.com.