HOUSTON, April 15, 2019 — With traditional mortgage processes having become obsolete and transitioning toward an intense focus on the customer experience through technology and process design, national mortgage lender, Envoy Mortgage has developed XLR8—a forward-thinking approach to the consumer mortgage experience. This is just one of many initiatives Envoy has launched in development, to create efficiencies, eliminate redundancy, gain speed and deliver an accelerated experience for their customers.
“Today’s consumers expect speed, immediate gratification and friction-free customer experience and XLR8 delivers all of this. In the past, the mortgage industry has had to focus more on compliance instead of the customer experience. The customer’s journey was not the central focus of the mortgage process, but Envoy is changing that. This is where a commodity product becomes a standout product that changes the market and how Envoy brands our service delivery commitment to our customers and partners,” said Envoy COO, Kim Hoffman.
With linear process flows now a thing of the past and simultaneous synchronized processes replacing them, XLR8 allows Envoy customers to move quicker and more seamlessly from application to closing, providing a firm approval letter up to 12 business days faster.
“XLR8 eliminates the “dark time” for the consumer where they await their loan decision. We want to give our customers the comfort and confidence of a quick approval and prepare them for their move, instead of leading them through a lengthy process of inconsistent requests for information and uncertainty like traditional loan processes provide. This will be an exciting time for our customers, not a painful one,” Hoffman said.
Envoy is eager to pioneer their new technology and process alignment in a larger effort to initiate the transformation of their customer experience.
“The mortgage industry demands speed, accuracy and customer experience and at Envoy we know a modern mortgage experience must possess all three. Our operational teams have worked vigorously to help our loan originators dominate their markets while simultaneously ensuring no borrower anxiety and partner uncertainty,” said Envoy President, Sal Mirran.
About Envoy Mortgage: Founded in 1997, Envoy Mortgage is an independently owned national mortgage lender headquartered in Houston, TX dedicated to serving retail originators exclusively to allow them to serve their customers and grow their businesses. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy offers a full menu of loan products with locations across the U.S. Licensed in 48 states, Envoy branches deliver outstanding customer service while offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. More information is available at http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.