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Mortgage Assistance


For Mortgage Assistance

If you are experiencing difficulties in making your mortgage payment, we are here to help.  Please call us at 1-877-754-0545 and ask to speak with a Loan Resolution Specialist. 

You may also contact the U.S. Department of Housing and Urban Development (HUD).  For a list of homeownership counselors or counseling organizations in your area, call 1-800-569-4287, or click here.

If you would like to be reviewed for mortgage assistance, please click here and follow the instructions outlined.


Loan Servicing - Escalation Issues

At Envoy Mortgage, it is our priority to provide the highest standards of customer service. If you have a matter that requires escalation, or if you were declined for a foreclosure alternative and disagree with our decision, please contact us right away.   You may reach us toll-free at 1-877-754-0545.

Your written inquiry along with supporting documentation may be sent to one of the following:

Email:  servicing@envoymortgage.com

Fax:  713-961-8708

Mail:  Envoy Mortgage, PO Box 460469, Houston, TX 77056

We will acknowledge your written inquiry within 3 business days, and provide a response within 15 business days of receipt of your written inquiry.  


Special Notice for the Hearing Impaired

Our phone system supports calls from any state's 711 Telecommunication Relay Services (TRS).

When calling our customer service number using a TRS service, please instruct the TRS Communication Assistant to press “0” when the announcement begins to play.

This will connect you to a customer service representative.  Each of our representatives has been trained on how to assist customers that are calling via the TRS.

** Envoy is not configured to handle TRS calls that originate with a Video Relay Service.


Notice of Error or Information Requests  

Your written inquiry along with your name, loan number, and description of error or statement of information being requested may be sent to one of the following:

Email:  servicing@envoymortgage.com

Fax:  713-961-8708

Mail:  Envoy Mortgage, PO Box 460469
Houston, TX 77056


Mortgage Loan Owner or Assignee Inquiries

To request information for the identity of, and address or other relevant contact information for, the owner or assignee of your loan, you may submit your written inquiry to one of the following:

Email:  servicing@envoymortgage.com

Fax:  713-961-8708

Mail:  Envoy Mortgage, PO Box 460469, Houston, TX 77056  

Customer Service

Hours of Operation:
Monday - Friday, 8:00am - 5:00pm, CST

Toll Free Number: 1-877-754-0545
Fax Number: 713-961-8708
Email: servicing@envoymortgage.com
Website: www.envoymortgage.com

Payments – Regular Mail

Envoy Mortgage
P. O. Box 660101
Dallas, Texas 75266 - 0101

Correspondence – Regular Mail

Envoy Mortgage
P.O. Box 460469
Houston, TX 77056

Overnight Delivery - Payments and Correspondence

Envoy Mortgage
Attn: Loan Servicing
5100 Westheimer, Suite 320
Houston, TX 77056

Insurance Department

Envoy Mortgage
P.O. Box 687
Everett, WA 98206
Fax: 1-425-609-3599
Email (Documents Only): envoymortgage@insurancetrackingcenter.com
Toll Free Number: 1-855-735-0602

Property Tax Department

    Envoy Mortgage
    P.O. Box 2505
    Covina, CA 91722-2505
    Toll Free Number: 1-866-809-6195
    Fax: 1-626- 667-6461 (escrowed accounts)
    Fax: 1-626-543-1945 (non-escrowed accounts)